Tom and his crew at StairSteps recently completed our stairs, and we couldn't be any happier. We needed our carpeted stairs to be refinished to hardwood stairs and my wife called a couple of contractors to get an idea of cost. Tom came to the house to get a better idea of what was required and was able to give us a detailed explanation of what the process was, and by the time he left that evening, I knew he was the one for the job. The following day, he provided us with a detailed quote that explained all the work being done and the cost. Once we paid the deposit to get the work started, a couple of weeks later the job was done. They went the extra mile to make sure the existing railing went back into place properly and that the colour and finish matched the existing oak finish. The guys even made sure everything was cleaned up nicely before they left. During the entire process, Tom was always communicating with us so we knew when and what was going to happen next. The completed stairs now look amazing. If any of my friends or family were looking to have their stairs done, I would definitely recommend they call Tom.